Isikhathi eside, inkambu yobuchwepheshe bokuthengisa ihlukanise umlando waba “ngaphambi kwalolu bhubhane” kanye “nangemva kwalolu bhubhane.”Leli phuzu ngesikhathi libonisa ushintsho olusheshayo nolubalulekile endleleni abathengi abaxhumana ngayo namabhizinisi kanye nezinqubo ezisetshenziswa abathengisi, abanikazi bezindawo zokudlela kanye namanye amabhizinisi ukuze bazivumelanise nemikhuba yabo emisha.Ezitolo zegrosa, amakhemisi, kanye nezitolo ezinkulu, lolu bhubhane luyisigameko esibalulekile esiqhuba ukukhula okubonakalayo kwesidingo sezindawo zokuzisiza kanye nembangela yezixazululo ezintsha.
Yize izindawo zokuzisiza zazivamile ngaphambi kwalolu bhubhane, uFrank Anzures, umphathi wemikhiqizo kwa-Epson America, Inc., uveza ukuthi ukuvalwa nokwehlukaniswa kwezenhlalo kwenze abathengi baxhumane nezitolo nezindawo zokudlela eziku-inthanethi-manje sebezimisele kakhulu ukubamba iqhaza ngokwedijithali- izitolo.
“Ngenxa yalokhu, abantu bafuna izindlela ezahlukene.Bajwayele ukusebenzisa ubuchwepheshe futhi bahambe ngesivinini sabo—kunokuthi bathembele kwabanye,” kusho u-Anzures.
Njengoba abathengi abaningi basebenzisa izikhiqizo zokuzisiza enkathini yangemuva kobhubhane, abathengisi bathola impendulo eyengeziwe ngezinhlobo zemizwa abathengi abayithandayo.Isibonelo, i-Anzures ithe abathengi bazwakalisa ukuthanda ukusebenzisana okungenazingxabano.Okuhlangenwe nakho komsebenzisi akukwazi ukuba yinkimbinkimbi kakhulu noma kusabise.Ikhiyoski kufanele ibe lula kubathengi ukuyisebenzisa futhi kufanele ikwazi ukunikeza izici ezidingwa abathengi, kodwa akumele kube nezinketho eziningi kangangokuthi ukuzizwisa kudida.
Abathengi futhi badinga indlela yokukhokha elula.Kubalulekile ukuhlanganisa uhlelo lwakho lwetheminali lokuzisiza nenkundla yokukhokha esebenza ngokugcwele eyenza amakhasimende akwazi ukusebenzisa amakhadi esikweletu noma edebhithi, amakhadi angathintwa, amawalethi eselula, ukheshi, amakhadi esipho, noma ezinye izinkokhelo azithandayo Indlela yokukhokha.
Ngaphezu kwalokho, kubalulekile ukukhetha amarisidi wephepha noma amarisidi e-electronic.Nakuba sekuya kuvama ukuthi amakhasimende acele amarisidi e-elekthronikhi, amanye amakhasimende asancamela ukusebenzisa amarisidi ephepha “njengobufakazi bokuthenga” ngesikhathi sokuzihlola, ngakho akungabazeki ukuthi akhokhela into ngayinye ngokulandelana.Ikhiyoski idinga ukuhlanganiswa nephrinta yerisidi eshisayo esheshayo nethembekile, efana ne-Epson's EU-m30.Iphrinta efanele izoqinisekisa ukuthi abathengisi akudingeki batshale amahora amaningi omuntu ekugcinweni kwephrinta-eqinisweni, i-EU-m30 inokwesekwa kokuqapha okukude nomsebenzi we-alamu ye-LED, engabonisa isimo sephutha sokuxazulula izinkinga ngokushesha nokuxazulula izinkinga, ukunciphisa i-self-service Downtime yokuthunyelwa kwetheminali.
U-Anzures uthe ama-ISV nabathuthukisi be-software nabo badinga ukuxazulula izinselelo zebhizinisi ezingalethwa ukuzisiza kumakhasimende abo.Ngokwesibonelo, ukuhlanganisa ikhamera nokuzihlola ngokwakho kungasiza ekunciphiseni ukumoshwa——uhlelo oluhlakaniphile lungaqinisekisa ukuthi imikhiqizo esesikalini ishajwa ngentengo efanele ngephawundi ngalinye.Abakhi bezixazululo bangaphinde bacabangele ukungeza izifundi ze-RFID ukuze bazihlolele abathengi besitolo somnyango kalula.
Ezimeni lapho ukushoda kwezabasebenzi kuqhubeka khona, amakhiwokhi okuzisiza angasiza amakhasimende akho ukuphatha amabhizinisi anezisebenzi ezimbalwa.Ngenketho yokuzisiza, inqubo yokukhokha ayiseyena umthengisi noma umshini wokuthatha imali wekhasimende.Esikhundleni salokho, isisebenzi sesitolo esisodwa singaphatha iziteshi eziningi zokukhokha ukuze sisize ukugcwalisa igebe lokushoda kwabasebenzi—futhi ngesikhathi esifanayo senze amakhasimende aneliseke kakhulu ngezikhathi zokulinda ezimfushane zokuphuma.
Ngokuvamile, izitolo zegrosa, osokhemisi, nezitolo ezinkulu zidinga ukuguquguquka.Banikeze amandla okushintsha isixazululo kuzinqubo zabo kanye namakhasimende, futhi basebenzise uhlelo lwekhiyoski lokuzisiza abalusebenzisayo ukuze bangezelele umkhiqizo wabo.
Ukuze kuthuthukiswe izixazululo futhi kuhlangatshezwane nezidingo ezintsha, i-Anzures ibona ama-ISV amakhulu aphendula amazwi amakhasimende futhi acabange kabusha izixazululo ezikhona."Bazimisele ukusebenzisa ubuchwepheshe obuhlukene, njengabafundi be-IR kanye ne-QR code readers, ukwenza ukuthengiselana kwamakhasimende kube lula futhi kungabi nazihibe," esho.
Kodwa-ke, wengeze ngokuthi nakuba ukwakha ama-kiosks okuzisiza ezitolo zokudla, amakhemisi, nezitolo kuyinkambu encintisana kakhulu, u-Anzures waveza ukuthi “uma ama-ISV enokuthile okusha futhi akha imikhiqizo yokuthengisa eyingqayizivele, angakhula.”Uthe ama-ISV amancane aseqala ukuphazamisa lo mkhakha ngokusungula izinto ezintsha, njengezinketho zokungathinteki zisebenzisa amadivayisi eselula amakhasimende ukwenza izinkokhelo nezisombululo ezisebenzisa izwi, noma ukwamukela abasebenzisi abanezikhathi zokuphendula ezihamba kancane ukuze abantu abaningi bakwazi Ukusebenzisa amakhikhikhi kalula.
U-Anzures uthe: “Engikubona onjiniyela bekwenza ukulalela amakhasimende ohambo lwabo, baqonde izidingo zabo, futhi banikeze isixazululo esingcono kakhulu.
Ama-ISV nabathuthukisi besofthiwe abaklama izixazululo zekhiyoski zokuzisiza kufanele bahlale behambisana namathrendi okukhula azothinta izixazululo zezidingo zesikhathi esizayo.U-Anzures uthe i-hardware ye-self-service terminal isiba yimfashini kakhudlwana futhi ibe mincane-ngisho ibe mincane ngokwanele ukuthi isetshenziswe kudeskithophu.Isixazululo sonke kufanele sinake ukuthi isitolo sidinga izingxenyekazi zekhompuyutha ezingathuthukisa isithombe saso somkhiqizo.
Amabhrendi azophinde abe nentshisekelo enkulu kusofthiwe engenziwa ngendlela oyifisayo eyenza izitolo zilawule kangcono ukuzizwisa kwamakhasimende.Ukuzisiza ngokuvamile kusho ukuthi izitolo zilahlekelwa izindawo zokuthintana namakhasimende, ngakho zidinga ubuchwepheshe obungakwazi ukulawula ukuthi abathengi benza kanjani.
I-Anzures iphinde yakhumbuza ama-ISV nabathuthukisi besofthiwe ukuthi izindawo zokuzisiza ziyingxenye eyodwa yobuchwepheshe obuningi obusetshenziswa izitolo ukuze zisebenze futhi zigcine amakhasimende ematasa.Ngakho-ke, isixazululo osiklamayo kufanele sikwazi ukuhlanganisa ngaphandle komthungo namanye amasistimu endaweni ye-IT eguqukayo yesitolo.
UMike ungumnikazi wangaphambili wenkampani yokuthuthukisa isoftware onolwazi olungaphezu kweminyaka eyishumi ebhalela abahlinzeki bezixazululo ze-B2B IT.Ungumsunguli we-DevPro Journal.
Isikhathi sokuthumela: Dec-21-2021